Picture of Captain Denny Flanagan

Friday Keynote

Captain Denny Flanagan has become an underground celebrity with frequent flyers across the nation. Over the course of his career with United Airlines, he has revolutionized the definition of superior client service both within his organization and without. Captain Denny routinely goes above and beyond the call of duty to ensure that his passengers enjoy an unparalleled experience when flying the friendly skies. Flanagan’s approach has been featured in the Wall Street Journal, USA Today and CBS News. Join Captain Denny as he shares with you his unique experiences and his rare perspective, guaranteed to change the way you practice client service!

Captain Flanagan retired from the United States Navy and had a fulfilling career. He spent three years with the National Science Foundation in support of Operation Deep Freeze on the Antarctic continent. He flew ski-equipped Lockheed C-130 Hercules and provided logistics for scientific experiments. In future years he flew the Lockheed P-3 Orion whose mission was to maintain surveillance of the Russian submarine fleet, search and rescue of ships in distress in the Atlantic Ocean, and locate drug runners in the Gulf of Mexico.

He is on the board of the Capt. Jason Dahl Scholarship Fund. Capt. Dahl was at the controls of Flight 93 on September 11th 2001 when terrorists tragically took his life. The crew and customers prevented the aircraft from reaching its intended target of the Capitol Building in Washington D.C. and, as a result, it crashed in a field near Shanksville, Pennsylvania. To keep Capt. Dahl’s memory and love of flying alive, the scholarship was started to provide financial assistance to young men and women seeking a career in aviation. More information can be found at

Denny is truly a visionary with his emphasis on changing the culture and providing positive energy back to travel for his customers, his airline, and the industry as a whole.